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Xealon 3-Month Customer Check-in

Thank you for choosing Xealon.

You've now been with us for around three months, and we'd love to hear about your experience. Your feedback helps us improve our services, support, and infrastructure.

This survey takes approximately 3–5 minutes to complete.

Name

Email address

Phone number

Section 1 — About Your Experience

1. Overall, how satisfied are you with Xealon so far?

2. How likely are you to recommend Xealon to a friend or colleague?

3. Has Xealon met your expectations?

Section 2 — Service Quality

4. How would you rate the reliability of your service?

5. Have you experienced any downtime or technical issues?

6. How satisfied are you with the performance of your service?

Section 3 — Support Experience

7. Have you contacted our support team?

If Yes

8. How would you rate your support experience?

9. Was your issue resolved?

Section 4 — Customer Portal

10. How easy is it to use our customer portal?

11. Have you encountered anything confusing or difficult?

Section 5 — Features

12. Which services are you currently using?

13. Which feature or service would you most like Xealon to add?

Section 6 — Billing

14. How satisfied are you with our billing and payment process?

Section 6 — Overall

15. What has been your favorite part of Xealon so far?

16. What is the one thing we could improve the most?

17. Is there anything else you'd like to share with us?